Диплом: Нализ и совершенствование работы с обращениями граждан в органах исполнительной власти (на примере Министерства экономического развития Российской Федерации)

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
 .................................................................................................... 5

 10
       
 ......................................................................................... 10
       
 ......................................................................................... 29
    
 ........... 43
     
 .................. 43
       
 ..................................................................................... 52
       
    
 .............................................................................................................. 63
    
     
 .............. 66
3.1.      
     
6
..72
 ........................................................................................... 74
 ................................. 76
81
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
      
        
     
   
1
 
       
      
       -  
    
2
 
  59-.
 

    

    
      
   - 
      

        
       
    
.
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1
        -

2
      59-    
-
3
 
        
http://kremlin.ru/events/president/news/47173.
6
       
-
       
   
     
        
      

      
     
         
     
         
       

       
       
       
         
       

4
      
      
    
       
       
4
 Lex Russica. 2016.
  
7
       

   59-     

 
      
      


1.    

2. 

3.    
;
4.        
;
5.       
;
6.      



1.  
      
       

2.     

8
       
-
     - 

5

       
   59-     
     

 

6
 
 
7
.     

     
      
     
   -   

      
    
8
, 
9

5
      - 

6
        
      -

7
     
       -

8
         

- - 1. - -254.
9
          
         
-23.
9

10
 
11
,    
12
.,

13

 

       
-      

       
       
       
  .
      
 
       
.
     
      
.
10
 
6-92.
11
       
        
      
6.
12
        
6-144.
13
         
-242.
10



1.1. 

     
      
         

       
  -       
 
14
    


       
         

      
 59-

       
        
        
  
15
      59-
14
       
--6
15
          59-  
-

11
      

     
 


   
    

 
 




   




 
 






   












  









   

 












  





   





   

  









   



  












   

   


   





16












    

   




 
 




   


  










































  


   
   










17
.
   



   




  





    



   





 




  


    


   






 
16
         

- -6- .
17
  -     
016.
12





 





 





 

   




  





   




   




 
 

   


   
 
 
   


   



    






  





   



  





   
  





   




   






  

   


  





   
   

  





   



   


    


   

   

 
 




   


   

 
 
   

   









 
   


   








 










  



   





 
  




   




 
18
18
       
        
      
6.
13
 

   




   


 1.
Рис. 1. Субъе࣮
кт࣮
ы института обращений граждан









1.     

  





2. 












  




   













3.   






   

   




  




   
 




















































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"Автоматизация обработки заявок ООО "Проектно-Строительная Компания"
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PR как средство продвижения организации (на примере ПАО "Тамбовский завод "Комсомолец им. Н.С. Артемова")
PR-коммуникации в сфере общественного питания (на примере кафе-кондитерской «Cream Cheese»)
SMM как средство повышения эффективности работы учреждений социокультурной сферы (на примере Малого театра)