Диплом: Нализ и совершенствование работы с обращениями граждан в органах исполнительной власти (на примере Министерства экономического развития Российской Федерации)

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14
4.  




    

   


   




    





19



 5
9-
























 

   




   



   





  





  






   






1.    






 
 






    






   


-







20
);
2.    





 























21
);
3.  

   


  














19
       
        
      
6.
20
       
        
      
6.
21
-

-
15

  - 








-






   





   


 

22
).
23





















 




    



   







  





   


    













 
    
   

 





















 


   
  












 2.
   5
9-   



  








   








   



  

   



 
 

   





 
 





-





    





  



24
  



  






  





  

   





   




   

 
 


    

 
22
          59-  
-

23
       
        
      
6.
24
          59-  
 -

16
 


   
 
 



   













Рис. 2. В࣮
и࣮
д࣮
ы обращений граждан
   


  
 
    

   




  







   









  






 
 




   





  












 


  59- 


  


   







    






 







 
  




  


  


   
   



 






 







02.05.2006
-5













-














17















25
    






 
 
   



  


   



   
 










 






   

   




    
  





   



   










   
   
  






   


    5
9-  

   

   




   
   

  







26
 

    










  





   



  




















 

   




  





9-














  - 


  
25
          59-  
-

26
          59-  
-

18
 




  - 


  



   


   





  


   




 



27
 



    



 
 
   


   
   



 














28
  


   




  


   


   




  




   



   
   





  

 
29
 

   

    

   











  
   


   


  



   

   









59-
30













   



   





















27
           
       - 

28
           
       - 

29
       
        
      
6.
30
          
         
2016. - 23.
19






   






 





-





















  
   








   
   
   


  


   



  


   



     











  


   




   



  


   

 







31


















   



 59-  


 








3.:
- 
- 
32
  

   




  








   




   




  






   









  


   

   






on-line, off-line.
31
 
6
32
        59-   
     - 

20
Рис. 3. Фор࣮
м࣮
ы подачи обращений гр࣮
аждан









  

   





   




  






-





 





   

   












 


   




  





-












  
  - 

  




    




   


  





    


   


  -


   




 
  





   

   


 
  




   


 
   
    

 


-






  

   


   




   






   
 






-






















21
 


   


   



   on-line 


   





  


   5
9-   


 
  

    



   



    
   



 
 






    


 





   

   



  
  



   



 59-  



  






   


 
 




   




 
 
   

 
  

  



   



 











 5
9-




  
   
   



















































 
   

   





















   



   







 
 
   




  


    

  











22
 



   

    














































 




   
    

  


    

   






  





   





 


  








   























   





   


  








 




   


  
 




   






  
 




   


  




   




  


















 







   



  
 
   
   




 
 




   


   





-



   



   

 
 

 - -































-
23
1. -  

   

 -
  


   

 





-











2.   


  -


























   



   








3. -   




   






























 
   



   





  



   




 

1. 





2. 
3. 
33





  
  





  

   


   





   



    

  













33
       
        
      
6.

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