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ВВЕДЕНИЕ...................................................................................................................................................4
1 Теоретические аспекты управления конфликтами в организации.....................................................6
1.1 Понятие конфликта и его виды...........................................................................................................6
1.2 Причины возникновения конфликтов................................................................................................9
1.3. Предотвращение конфликтов..........................................................................................................12
1.4. Разрешение конфликтов..................................................................................................................15
2. Анализ предприятия............................................................................................................................29
2.1. Описание предприятия....................................................................................................................29
2.2. Характеристика персонала...............................................................................................................38
2.3 Отбор персонала................................................................................................................................42
3. Разрешение конфликтных ситуаций...................................................................................................52
ЗАКЛЮЧЕНИЕ...........................................................................................................................................70
СПИСОК ИСПОЛЬЗОВАННЫХ ИСТОЧНИКОВ...........................................................................................72
ПРИЛОЖЕНИЕ...........................................................................................................................................76
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