Диплом: Управление конфликтами в индустрии гостеприимства на примере гостиницы "Русь" города Муравленко, страницы 42-51

. ,0.,55-,,#

,+ "

:1,,,1,1

  ,  0    ,    -  ,0

+,.1,,":1B3

  +      ,  1  -/      , 

B:,C"

:1    ,1,  ,  5      

  -    ,/  ,./  10

2  ,  ,,0  ,  

,./  ,    .  "

    5    ,,  1    5,     

1,>`5,.

@"3, ,1.5,1

+,,././,"

3  1    ,    1   2

0  ,    ,    .  "

3  1  D  4  1,1.   ,,0  55-

,,,  10  1  +0  5-/  

+,,.  ,"  3      ,,,

,    ,  ,  1.  ,  

,1"31.,1

1, ,510,

    ,  " 3  1  ,-,,  ,

.  6,  1 <    1  .    1,

6+  <"  %    ,  5

.           -    

, "

),15,5-

.

N10././01

.2  + 0  +0  /,0  1

, 0"a

N ,61.0-,.

10,0 ,04,<a

N  ,,  6  .  ,0    0

,./,05-/1<"

3          ,    5  0

0  +,,  ,  "  '      

1    ,  1  ,./  ,,

-/  ,0  /  ,,,    +0  1,5  

05"

31-,0N

,,15"!,

.0.15+ 5

  ,  "  )    ,  4  

+,"

'  ,-        .  ,.  1  

+      ."  34    ,  

1 1.,,.."T

., B:,C5,,

-  /0      ,0  ,  ,  +,

, 0,.+,,"8

115,././

+ ,")515.

,, ,0"9,,,"

',  ,0  ,-.  ,    0  5,  ,5

+ .125"

!  15    1     0   5   ,,

-,"),,.0

.  15      1  + 50

+,,.  .a .      .  ,  5  

/a1,/"'

  ,  ,  ,  /0  ,.    ,.  ,.0

,  ,  +,,.  10  ,.  

+,,," =0.,2

,0,0,,12,0

1-BC,

"

=.,.0,,,0

1  " .  25,    ,."  ,

,5,5,1.,.0

  /  ,"    ,-5,  ,0  ,5-,

,0.,.0.")

,0,0,

.01,,"',,

,,  B    C0    1      

"

%-0,,

  ,  .0  ,    +"  3  ,  ,2  

0    25    15    ,20  

 ,,  ,    .,5    5  ,  .

,.012,,00,0

, .//""3.3/

    ,    /    ,-/  , .

B:,C"

31,,15

"315 0,5-0

A  5  5  0  1  ,5  ,0

  15,  .   ,

    ,/  ,,,a  ,      0

,5-  ,a            

1  6    <  o  0  5-

, ,    + 5a  ,/  ,,

,,,,/a.,D

1./ 0-/1.5,"3

15      .        ,/

,,  ,,  ,  ,/  +5,

"

3      +,  1  0  1.  

,15  "31

A,,,/.,,+,

 "  3 5    1  . 

-15511"

3 ,0,1.,,

,/,  ./  ,0  ./      /0

06,<010.0,1.,

.,/1,,,15,

        ,,0    ,,  ,

,.1,"

3  15            ,25  ,

  .  ,  ,    ,.      /

    ,,    "  %  ,.  

.2/, "

#,.            ,,     0

1./    ,    1-  ,,5-  ,0

    0  ,  .  1,  

.. .0,-. 

a  ./  -    -0  5-/      1,  

a 0,2/1,, a 05-/

,,5   5  1   0

,    .,2  +,,  1    .

,5-/, ,

,      1  a   0  1./  

.5  ,    5  a   0  2./  

,,5

a   0  155-/        ,    /

, "

315,/2,, 

,..2/"',,.1,.5,

,,,.0

+,,,"

:,  , .  B:,C  5  1.  .

 ,

N,N1 .D151.0,0

1      -  ,"  U1  .

30,., 512,1

,,.1"

N4,.D.25150.5

0  .a  ,15  ,5    a  .5

5  -a  .5    -  .

, ,&`"

N, D,/,.0., 51

  .2 ,  ,  ,  D  0

,0,"

  0  ,5    ,,  

,, 0,

1, ./,a ,

  ,    1  $P  ./  a 1

, ,/6,,.+0,5

,    /  <a 1-  ,/0  ,1./  ,

  ,  6,"  @R^N@RP  E  :<a  1-

,./  ,/  ,0  ,    ./  

1A1/6,"@RP"@E:<" =,2

,,,,,."

:,  , .  B:,C  ,    1

.0      ,/  + ./  , ,  

,  .,1    ,  "

:13B:,C"=

1,++ +,,N+ .

1    ,  1    5  1,,    

1"

      ,    ,   B:,C  

,,55,,0""5,11.4")

  4++  1      /   4

  ,/ ./" :,, .

B:,C    .    ,    ,./

10,-0,./,5,00

,.  .  ./  ,0  .,,  2  

1      -0  5,  2   

./  0 0 ,  ,./  ,0

5,  1.    1"  _  .    ,

  ,"    0  1     ,

4 0,,1 

. ./"

#  ,  .  .  N  ,

,./,"'4,

10  12   ,    "  "  ,    

1  2/  +0   +  .  

,1/,"+.1

0 /."

:12+,/.,0,/,,.

20101..

4/ /"

=,.,,,,.,0

1 ,-,,2,,,

,, ,"

3.,N

+ ,, .B:,C01-,.N

150  1  ,.  1.  0  5  5-  

1A , 1 "),,

  ,,    ,  ,  0      1

,-,  ,        15"  %1    ,

, .B:,C,,215,.0.

  1    15  ,  5-      

1 "e.N1512

  + 50    /  ,  ,    

2,"E ,,.BpZVC,/0/

BjLqhWpZVC0Brr"WLC0BV\$$"WLC0BXsIKZ"WLC"

0, ,.,/..-5,

0 .  / ,5   " :1  ,  

,, .B:,C D,,5-,A

BE5,C"  ).  ,,    ,    0  

  ,  ,.  /1  1-  + 0

,51,4,,

,,,,"

3.    ,  0        ,

,   "  3    ./  ,    ,

       0  .  /2  15

1 5,0 ./4 "

E,,25,1,

     ,  .      ,"  )  

 .2,,,/2

"

%, ,,., .B:,C 

1050 ./ 

- ,  60  ""<"

=.  ,       .    ,    /

+,,.   /0        ,    ,.

,,      .,      0      2

,,  ,    5       ,,  1,

,,,"

 0 , -  .   

,.-,1 

,/, 1 "34,0,,

.  .    /  1 0      .  

,,..,0."

'  ./  /  ,15,  ,.    

+,  -/  ,0  /  ,,,    

"=0, B:,C

,/,/,,"

,,,., .B:,C,

0,,..,"'

    ,      ,  ,,  ,-,  ,

1.,/-"

,,,1./,,"

% 5 4++,,

,.,1514++ "

,,-,./15-/0,

./,



t 

',01.4++ 1 

@@0 ,,1 ,0,

,  5-/0  1    ,-,,    "  3

4++     @$   ,,    ,  ,."  2

4++ 10,1

"34++ @$,0

0.,,520

4++ @@"

' , B:,C4++   @@`0 ,

0.1.F,0, ,.B:,C .

,F`,,"*1,0,PN@`c1

5,,,5, .

B:,C"  '  ,    1  .,  ,,  /./

.    0  ,,  .  .    1   ,/

, 1 "

3      0  /  ,0    ,,

    , .  B:,C             

4++50    0    ,2"  %   10

,10 ,,, B:,C,

,  ,."  '      0    /  1  .

+ ,,,,,,.0

  ,,        1   ,  

4++"  3    4++     ,,  2

,05,,

   ,,5-/   , . B:,C0 

.,1+ ,"

&":12+./, 

' ,,  1  , , +./

, 0.54++2"',,0

1  +    /,  ,    ,5-

,"%-,+,,0,

  ,,5  .  /,  ,0    /,

,    0    ,5-  ,  .  

+5101..

."

E    1   ,-,  +    $  0

.  ,,  0      ,  A./    6A10

1<  ,    5  1  B2  C"

3,  +.  ,     5  

,/,  ,,    0  4  5

"

=  1  4++./      +  ,

+        -,    

+5-/  ,/"  =-,    ,  -.

5"51,.2

5-/05,0"+0

1,1 0510,

10.+ 5"

% 51+ ,  B:,C. 2^

0    ,, ./  /      ."  ',

,  ,,    ,,      

,2&`0,2/F`N1,"^`c,

,,5-.&`cD."

)    ,,  ,,  .

,, ,1.,1, 1 

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