Диплом: Управление конфликтами в индустрии гостеприимства на примере гостиницы "Русь" города Муравленко, страницы 12-21

,1,4,04,0

/.1252,5

4/  "  9  ,/  .  ,0  .  ,

,154/"',/,12+"

'  0    ,      ,  ,-,

1,15-50""+"

=,5-512+

++, "

,.++,,5-

@"'0+, D40/

,"

$"+, ,12+"

&"'++, ,,

P`c,2"

>"31+

, 0  /  ,  1  ,  ,.  B3bC

B9bC"

F"  3,,  ,+  +5  , 50  1

,1,,2,+"

R"  ,  D  ,,  "  #,1  4    

++, O&0,"F^Q"

%,  /.  ,      1

+0      ,.5  ,  /  1  

5//0."

=,..1+1

.  +.0  ,-,    ,  1     

+ 50,.2"

=1,,./,, 

1N1  ,,"  :,,. ,  .   4  /, /

,,+"

%5-,,,,1

,,  1  N      1 "  3  ,

,0      ,  .,  ,,  

,,    , 0    ,.  1  +"  E  ,5

  ,  ,0  ,  +       

,,").-5,1+O$0,"

@&$Q"

,1.01 /0

,/+1,1 

11.1"

U  ,,  ,./  +0      /

1 1,  , D. 

.  0  /0  ,0  ,0

.    "  "  3  ,/,  1  ,  ,

025,-,5"

3  1.0    5      ,1  +  

1 52"

'.5 ../20.

,,,,1 "

0    ,,  2  1.5

,,,  .2,-/    ,  .,5    5

5,1,.",1.05

 00,,

/."  34  ,5-    ,,  2

  ,  D  ,,  ,  ,

.  1  /2  .  ."  E    2

    ,  ,,,    ,    

+  0  ,.  , 50    0  ,

,101/0

,  .    0      /  5  "

;5  1  ./  2  ,    2  ,  

,  2    ,0      ,    

./,,"

,+,

5+"#1,,..1

.1/"

=,.  0  .    ,,  

+, 0,,.,1,,0

  ,10  /      1,  B.,  C"  _

,,,,5,,25'0

5  ,50          ,  ,

1  , ,,.   A. 1,"  =0   

,,./122 0..15

,,0,1, 0

  ,  1    ,0    1  ,  ,,,  

,,,,5";2,+, 

A,      ,  ,    ,  ./  1  ,2,

, "  3  ,    12  .0  '.

1,.0..1,

,.O>0,"PPQ"

E102,51 

,.5,    1,  ,0    1,0    

,/,  ,,,      ."  3  .

  ,    1  D     ,,  

+"

@">":12+

%-,5  1.  ,,.  12  +./  , "

....0.12+

  ,  .        0      

"

',.."T 4   ,

.,1.,"E,.1,5.,0.14

 ,,./5"

%.  ."  _  .  ,5,  ,,

,  ,"  #/  +  1      20  .

,      1      ,,0

,,,,.0,,,

"U4.15,bU

  0  ,+.    1,0   .

10,,O&0,"S`Q"

%.  .  12  +  D  4++.

,/"9,/,

    4++,  .0  .  ,5  

,,1").,1,

1+05/.,."

0,.,.51."'

1    2          

,0        "  3-  ,/  0

,5-/    12  .0        .

1"

,..,5,,1 "

,,.0,,0,

,,0,"",..,,

,/,"

'2,1.,

+0-+

, "3,,,..12

+0  ,  1    , 5    12  

,    +"  T1,0  4      

1 ./1+, "

3."=14++./5,."#/

5,,21,"

=,-,5,,0,.1,0

./1/"

=.,,.,",/20

12+"

T,+01,"3.,

    ,5-/  ,/    +.  ,-,.0

/  ,  5  + 5    2  12

,,,-,5.."

3  +"  3.    -  1.5  

.,./  20    B1    ,C"    /2   

,0+

,"34,540.

,"

.,,.12+,11."

34      ,  .  .0  1  +5

, 50,.-,,"

=1 .+.21.

 ,,,D,/1,a

 ,,.  ,,  D  1  ,  ,

,0,."

  ,50    .0      ,,.    5,  @``c

2+"E,0,

,  0    ,,  1  "  !    ,,  

4++.0,,,12./1

"34,.4++.,,.,,D

1,1.,,2.2.0

  1  ,    "  .  12

1 ./  +  ,  5    /0    ,

,2,      +    ,.  "  

,-1,"3,15

2  .  .0    ./  ,    ,

+,,."

=-    +  +    ,1,  

,/,,,,"_1

-      4   .  , .    D

     1,"  E  .  ,    12

1 ./  +  ,   1 "  T

  +    ,,5-/  1  

,0+, 2,.,"

+.    1     .  /  12    

.,0  ,      ,,5  -,  "  _

    ,,.  +.    ,  , 5

,"  #,,    ,  ,  0    ,

    /  1 /"  %     %1  /

2  1 ./  +    ,5-  

12  ,  ,a     D  

+5-  ,.     ,,    2a  1  

,1 "

 (,  .N,  ,./    12

1 ./ +"    .    5 5

,"#/,0

,, /,2,

12  +"  %-,5  1.  4++.  .

12  +      1 "  =  1  

1./    ,  1  ,,.  , 

,0   4  ,., 1  ,,0

,//O$0,"@@$Q"

:12    +  D  ,0    

,      ,,  ,"  :12    +

11"%-,+0.

50        +    ,"

,2,05,

,a,1 +"

U-  ,  +.  15,  ,,  ./  1   

,5-/,"_,2,,12+"

,,,.+0.1 ,,

12"

E+1.

0      ,    1./  "  %  +

, ".12./+,11.

/0    ,        ,  -"  U  2

/0,,,+5-

,"

E  +  ,      120    5

"d,0+

,,.-,"*

,0,..1,.04

,5,212"

%.  +"    ,  0    

  ,  .   50  1   ,  ,    4 

 "=2+,,,0

,150.11, "

3.+ ,A.    A."  )  .

2+A.0,.

1 N.  1"  T  A.  

,.,  ,  /  .0  ,   ,,  5

,,,,"_/20+/

,02/1 N./1"

%A.,+5-/,"

=,.  .  12  +  ,.5,  

./  /,/ ,  +" E0  ,  ,.

5  /.    1    .0    ,5  .,

25"=0+.,5,

    "  =  15,  ,  , ,  

  "  #  1,    

5+"

  .    ,-,5  ,5-    12

+).,/,0

    .  1 0  ,    +  /  

25  1,    ,,./  1 "  '  ,.    

,,"=1,+21,,/

1    ,  1./  +"  '10      

+     /    ,  ,1  2,  

,,,,"

.  12  6<  +  ,  ,

,,./")1,,

,,/,1"

,  ,,  ,  1  ..    "  _

,,      ./  ./  ,,    

1,."

.12+

 :1   D  1  ,  1  

1 N    ,      25  

,+"

#+  D    +  ,  , N

,/,  ,."  9,  ,-,,       ,

          2  +0    +,

.1"

E,+   D  ,-,,  1    +

, 1.."

=D,12/+12

,  1    +0  .  12  +

  ,.5,      +,  "  E  ,

/        .  ,.0  .

,,0,. ."

),   D  ,-,,    ,  /

,  +5-/  ,"  #/      

104,15,"

#D0-

    +"  _  .2.  ,  5  

+21"

3D4+12+11

5.   5-  +.    "  )  

,15,,., "

+D5,,.2,0

,+2,,,+5-"

.  12  ./  +  55    ,

,,./,/"..5

,5-.,+

 +  ,  ,0    ,2

150,51/,a

 +,, 5D,,,,2

,,"  %  ,,  0    1     +

-, a

 4,   +  D  10      1  ,

+,/,./ a

       ,,    ,A0  --

,a

 +  ,  .  /  D  ,,0  

A,./"

%,.0  .  125,  +.0  ,.  

  ,,    ,"  %,  .  D

,15,      0  .  1   1,"

E  4  .  .,5      +

,  ,   1a  +5,      /

1 a ,15,       1 ,

1 a1.,1

  ,./  ./      a  ,-,  ,

,,,1.a+, 

,"

.    12  +    .

,"!,,/, "E,,1,/0

5+. 5a 5"

E,..1a,

,,a1,,"

,,+   .    +  ,  ,

1

@"  *    +"  %5      ,  .,

1212+, "8,,1

+04.,,.,B, C"U,

,/01 .,,,1+0

,0"'4,,,1

.  "  U.  4++.  .  12  +

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